Refund Policy

At "ALMORAS", we understand that sometimes a product may not meet your expectations or may not be suitable for your needs. That's why we have a clear and transparent refund policy in place to ensure your satisfaction.

1. Eligibility for Refunds

If you are not completely satisfied with your purchase, you may be eligible for a refund. To be eligible, the following conditions must be met:

  • The product must be in its original condition, unused, and in its original packaging.
  • The request for a refund must be made within 30 days of the purchase date.
  • Proof of purchase, such as the order number or receipt, must be provided.

2. Refund Process

To initiate a refund, please contact our customer support team. They will guide you through the process and provide you with the necessary instructions. Once your request is received and approved, we will process your refund within 7 business days.

3. Refund Options

Depending on the circumstances, you may be eligible for one of the following refund options:

  • Full Refund: If the product is returned in its original condition and meets the eligibility criteria, you will receive a full refund of the purchase price.
  • Partial Refund: In some cases, a partial refund may be offered if the product is not returned in its original condition or if it does not meet the eligibility criteria.
  • Store Credit: If you prefer, we can also provide you with store credit instead of a refund. This credit can be used towards future purchases on our website.

4. Non-Refundable Items

While we strive to provide refunds for all eligible products, there are certain items that are non-refundable. These include:

  • Gift cards
  • Downloadable software or digital products
  • Personalized or customized items

5. Shipping Costs

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount, unless the return is due to an error on our part.

6. Contact Us

If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer support team. They are available to assist you and provide further clarification.

Thank you for choosing Almoras . We value your satisfaction and are committed to providing you with a positive shopping experience.